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Title: Consumers - Office of Fair Trading About: Links to information on refunds and repairs, using credit, home shopping and scams. Details »

Title: Consumer rights and shopping About: Guarantees, warranties and refunds, phone and internet services, debt, credit cards, unsolicited goods, scams, labelling, product safety, pricing. Details »

Title: Little black book of scams: a consumer's guide to scams, swindles rorts and rip offs. About: Pyramid schemes, chain letters, banking, credit card and online account scams, mobile phone scams, internet scams, handy hits to protect yourself and what to do if you get scammed. Details »

Title: Motor vehicles - Office of Fair Trading About: Covers buying a car, repairs, warranties, REVS, motor dealers. Details »

Title: Shopping, refunds and warranties About: Shoppers' rights, warranties, refunds, repair or exchange, lay-bys and buying online. Details »

Title: Warranties and services: your consumer rights About: Consumer rights when buying goods and services, refunds, replacements and repairs. How to negotiate with businesses when something goes wrong, including a sample letter of demand and your obligations as a business owner to honour statutory warranties and conditions. Details »

Title: Buying a used car About: Available in Arabic, Chinese, Italian and Vietnamese. Details »

Title: Car buyers handbook: buying and maintaining a car in NSW About: Looks at what type of car to buy, where and how to purchase a car, purchasing a second hand car, REVS and RTA checks, vehicle inspections, loans, leasing, contracts as well as information about maintaining your car. Details »

Title: You can complain: a guide to solving problems with financial products and services About: Available in Arabic, Chinese, Vietnamese Details »

Title: Your money About: Available in Arabic, Chinese, Greek, Italian, Turkish Vietnamese Details »

Title: Know how to complain: stand up for your consumer rights About: Available in Amharic, Arabic, Somali, Traditional Chinese and Vietnamese. Details »

Title: Mad choices: the indigenous youth guide to getting a fair go About: Credit, loans, mobile phones, buying a car and tenancy matters aimed at young indigenous people. Has location details of Aboriginal Customer Service Officers in Fair Trading centres. Details »

Title: Seniors guide: consumer information for older Australians About: Covers buying and selling a house, a home unit, a caravan, and moving into a retirement village. It also deals with buying a car, shopping, travelling, finances, power of attorney, guardianship and preparing a will. Details »

A Tool Kit title

Title: Student guide: understanding your consumer rights Details »

Title: Financial services ombudsman About: Dispute resolution service covering banking, general insurance, financial planning, » stock broking, finance and lending, life insurance, managed investments and mortgage and finance broking. Details »

Title: Consumers and money - Hot Topics series no 41 About: Consumer protection laws covering credit, e-commerce, insurance, superannuation, costs and scams. Has practical tips on how to compare products, budgeting, and where to go for help. Details »

A Hot Topics title

Books in public libraries

Title: Consumers Chapter 11: The law handbook 11th edition About: Provides plain language information about consumer protection laws including unjust contracts, misleading and unconscionable conduct, substandard goods and services, goods that cause injury or damage, buying a motor vehicle, consumer protection, resolving disputes, government bodies, the Consumer Trader and Tenancy Tribunal, taking legal action, uncollected goods, bag searches and harassment. Health consumer issues, Health Care Complaints Commission, consent to treatment, medical negligence and making complaints. Where: Check your public library. Details »

A Tool Kit title

Title: Seniors guide: consumer information for older Australians About: Covers buying and selling a house, a home unit, a caravan, and moving into a retirement village. It also deals with buying a car, shopping, travelling, finances, power of attorney, guardianship and preparing a will. Where: Check your public library. Details »

A Tool Kit title

Title: Working the system: a guide for citizens, consumers and communities. 2nd edition About: Freedom of information, complaints to the ombudsman, tribunals and alternative dispute resolution. It includes useful background information, case studies, tips and strategies for negotiation and complaints. Author: Duffy, Beverley Where: Check your public library. Details »

A Tool Kit title

Title: Consumers and money - Hot Topics series no 41 About: Consumer protection laws covering credit, e-commerce, insurance, superannuation, costs and scams. Has practical tips on how to compare products, budgeting, and where to go for help. Where: Check your public library. Details »

A Hot Topics title

Title: Australian business law 28th edition About: Chapters on all aspects of business law - land and property law, intellectual property, including copyright, designs, patents and trademarks, negligence, contracts, consumer law including trade practices and consumer credit, business organisations, partnerships, agency law, finance and bankruptcy law, banking and insurance, white-collar crime, electronic commerce. All chapters include useful case summaries, legislation and caselaw references. Author: Latimer, Paul Where: Check your public library. Details »

A Law Books title