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Title: Complaints about a NSW Freedom of Information decision?
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Pamphlet

Title: Energy and Water Ombudsman factsheets
About: Available in Arabic, Chinese Greek, Indonesian, Italian, Korean, Macedonian, Polish, Russian, Spanish, Turkish, Vietnamese
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Title: How to resolve your dispute (Banking and Financial Services Ombudsman)
About: Available in Arabic, Chinese, Greek, Italian, Serbian, Turkish, Vietnamese
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Title: Making a complaint to the Commonwealth Ombudsman
About: Available in Arabic, Bosnian, Chinese, Croatian, Khmer, Filipino, Greek, Hindi, Indonesian, Italian, Lao, Korean, Macedonian, Persian, Polish, Russian, Serbian, Sinhalese, Somali, Spanish, Turkish, Vietnamese
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PDF

Title: NSW Ombudsman: general information: making a complaint to the Ombudsman
About: Available in Arabic, Chinese, Greek, Croatian, Hindi, Italian, Indonesian, Persian, Russian, Samoan, Serbian, Spanish, Tamil, Turkish, Vietnamese
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Pamphlet

Title: The rights stuff: tips for making complaints and solving problems- A toolkit for consumers of community services in NSW
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Title: Tips for making a complaint - NSW Ombudsman
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Books in public libraries

Title: Complaints Chapter 10: The law handbook 11th edition
About: Covers the process of challenging government decisions, judicial review and the Ombudsman, the Independent Commission Against Corruption, complaints about lawyers (including costs) and police.
Where: Check your public library.
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A Tool Kit title

Title: Working the system: a guide for citizens, consumers and communities. 2nd edition
About: Freedom of information, complaints to the ombudsman, tribunals and alternative dispute resolution. It includes useful background information, case studies, tips and strategies for negotiation and complaints.
Author: Duffy, Beverley
Where: Check your public library.
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A Tool Kit title

Lawyers' Tools

Title: Federal administrative law
About: Covers the Administrative Appeals Tribunal, the Federal Court, Freedom of Information, archives, Ombudsman, privacy. Location number Ref/N342.9406026/2
Author: Flick, Geoffrey
Where: Available from the Legal Information Access Centre, State Library of NSW
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Need more information?

Check the other tabs at the top of the page for useful resources in your public library.

Contact the Legal Information Access Centre at the State Library of NSW
Tel: (02) 9273 1558 Email: liac@sl.nsw.gov.au
Open: Mon-Fri 10am-5pm, Sun 10am-5pm