Find Legal Answers » Government » Ombudsman

Simple summaries

 

Title: Energy and Water Ombudsman factsheets Details »
Note: Information on the role of the Energy and Water Ombudsman, including faqs, tips for making a complaint about an energy or water supplier, the ombudsman newsletter, and some typical case studies. Available in English, Arabic, Chinese Greek, Indonesian, Italian, Korean, Macedonian, Polish, Russian, Spanish, Turkish, Vietnamese

Title: How to resolve your dispute (Banking and Financial Services Ombudsman) Details »
Note: Available in English, Arabic, Chinese, Greek, Italian, Serbian, Turkish, Vietnamese
Date: 2005

Title: Know your rights as a consumer of community services Details »
Link: www.ombo.nsw.gov.au/publication/PDF/brochures/Know%20Yo ...
Date: August 2003

Title: Making a complaint to the Ombudsman Details »
Note: Available in English, Arabic, Bosnian, Chinese, Croatian, Khmer, Filipino, Greek, Hindi, Indonesian, Italian, Lao, Korean, Macedonian, Persian, Polish, Russian, Serbian, Sinhalese, Somali, Spanish, Turkish, Vietnamese
Date: September 2007

Title: NSW Ombudsman: general information: making a complaint to the Ombudsman Details »
Note: Available in English, Arabic, Chinese, Greek, Croatian, Hindi, Italian, Indonesian, Persian, Russian, Samoan, Serbian, Spanish, Tamil, Turkish, Vietnamese
Date: June 2005

Title: Some tips for making a complaint Details »
Link: www.nswombudsman.nsw.gov.au/publication/PDF/brochures/S ...
Date: May 2004

Title: Unhappy with an FOI decision? Details »
Link: esvc001299.wic015u.server-web.com/publications/Publist_ ...
Date: December 2002

Practical guides

  At your public library

Title: Complaints Chapter 10 The law handbook 10th ed - a Find Legal Answers Tool Kit book Details »
Note: Covers the process of challenging government decisions, judicial review and the Ombudsman, the Independent Commission Against Corruption, complaints about lawyers (including costs) and police.
Date: 2007
Where: At your public library

Title: Working the system: a guide for citizens, consumers and communities. 2nd edition - a Find Legal Answers Tool Kit book Details »
Author: Duffy, Beverley
Note: A guide to help people negotiate their way through the bureaucratic, legal and parliamentary maze. Covers areas such as freedom of information, complaints to the ombudsman, tribunals and alternative dispute resolution. It includes useful background information, case studies, tips and strategies for negotiation and complaints.
Date: 2003
Where: At your public library

Legal texts

  At your closest LIAC library

Title: Rights stuff: tips for making complaints and solving problems - printed book in LIAC libraries Details »
Author: NSW Ombudsman
Note: Useful free resources for dealing with community service providers. Includes sample letters, case studies, tips and strategies for dealing with community service providers.
Link: www.ombo.nsw.gov.au/publication/PDF/brochures/TheRights ...
Date: 2004
Where: At your closest LIAC library

Lawyers' tools

  State Library LIAC

Title: Federal administrative law Details »
Author: Flick, Geoffrey
Note: Covers the Administrative Appeals Tribunal, the Federal Court, Freedom of Information, archives, Ombudsman, privacy. Location number Ref/N342.9406026/2
Where: State Library LIAC

Acts & cases

Available at the Legal Information Access Centre (LIAC) and from key websites.

Advice & Assistance

For sources of free advice and assistance in NSW see the Free Advice Guide.

For accredited solicitors in NSW contact the Law Society of NSW.

Need more?

The Legal Information Access Centre (LIAC) has extensive legal information resources and specialist librarians to help you.

Contact: liac@sl.nsw.gov.au or (02) 9273 1558, Monday to Friday and Sunday 10 am - 5 pm.