Centrelink website
Centrelink
For information about payments click on the box that applies to you eg families - separated families - job seekers - older Australians - carers -people with disability - indigenous Australians - migrants and refugees - rural and remote Australians - students and trainees.
Community Justice Centres (CJC)
Free mediation to help people in disputes reach an agreement. How CJC mediation works - getting ready - who's who - what to expect - support people - special assistance - case studies. Mediation between neighbours about fences, trees and noise - families - work and employment - business and consumers - money and debt - communities and associations. Information on CJCs also available in
Community languages.
Complaints information
Australian Human Rights Commission
The Australian Human Rights Commission can investigate complaints of discrimination and human rights breaches. Making a complaint - how complaints are resolved - conciliation, complaints flowchart, conciliation register.
Also available in
Arabic,
Bosnian
Chinese,
Croatian,
French,
Greek,
Indonesian,
Polish,
Serbian,
Somali,
Spanish,
Turkish,
Vietnamese
Do you have a legal problem? : see Legal Aid
Legal Aid New South Wales
Also available in Arabic, Bengali, Burmese, Chinese (Traditional and Simplified), Croatian, English, Farsi, Greek, Hindi, Indonesian, Italian, Korean, Khmer, Laotian, Macedonian, Russian, Serbian, Spanish, Tamil, Turkish and Vietnamese.
Domestic violence - staying home, leaving violence
Family & Community Services (NSW)
An excellent website for women experiencing domestic violence. Explains services provided - for Aboriginal women - same-sex relationships - women with disabilities - children - financial issues - long term violence - women's refuges - internet safety - help with difficult decisions - legal protections - AVOs - emergency services - sexual assault - important contact details. Includes a short video.
Staying home leaving violence - provides support to let you stay in your home.
Information in community languages.
Fair Work Ombudsman
Fair Work Ombudsman
Pay - awards - leave - conditons of employment - termination of employment - Fair Work Ombudsman gives advice and information on workplace rights - responsibilities - investigates workplace complaints - enforces compliance with national workplace laws.
Fair Work Information Statement is available in various languages - Arabic, Chinese, Croatian, Dari, Filipino, Greek, Hindi, Indonesian, Italian, Japanese, Khmer, Korean, Macedonian, Nepali, Persian, Portuguese, Russian, Serbian, Sinhalese, Somali, Spanish, Tamil, Thai, Tongan, Turkish, Urdu, Vietnamese.
IARC information sheets
Immigration Advice and Rights Centre
Immigration Advice and Rights Centre information sheets provide a step-by-step guide to the visa application and review process. Includes de facto partner visas, partner visas, visitor visors, deportation and cancellation information for prisoners and offshore refugee and humanitarian visas.
Also available in
Arabic,
Chinese,
Farsi
So you want the violence to stop. Advice about domestic violence and help at court
Legal Aid New South Wales
About the Women's Domestic Violence Court Advocacy Services - AVOs - help with going to court - court orders - support available.
Available in
Arabic,
Chinese,
Indonesian,
Farsi,
Korean,
Spanish,
Tagalog,
Thai,
Turkish,
Vietnamese,
Macedonian.
Buying a used car
NSW Fair Trading
Buying a car privately, at auction, from a licensed car dealer - used car warranties - cooling off period - signing a contract - finance - disputes - registration and insurance - maintenance -
Available in
Arabic,
Chinese,
Dinka and
Vietnamese.
CTTT videos
Consumer, Trader and Tenancy Tribunal
Videos about the Consumer, Trader and Tenancy Tribunal (CTTT) - types of disputes - how to apply - information for respondents - notice of hearing - preparing for a hearing - attending the CTTT - conciliation - after the hearing.
Guide to the CTTT- comprehensive guide in Arabic, Mandarin, Dinka, Farsi and Swahili
Get it sorted - introduction to the CTTT
We're talking your language - about the CTTT in English, Arabic, Cantonese, Mandarin, Greek, Korean, Spanish, Vietnamese
Getting a fair go at the CTTT - for Aboriginal consumers.
Family law frequently asked questions: what happens when your relationship ends.
Legal Aid New South Wales
An excellent introduction to family law. Answers to questions about your family, your children, your property, separation and divorce, child support and maintenance. Also available in
Arabic,
Chinese,
Farsi,
Korean,
Spanish,
Turkish,
Vietnamese.
Your review rights under the GIPA Act
Information and Privacy Commission NSW
Information about the right to request a review of certain decisions made by government agencies about the release of information under the
Government Information (Public Access) Act 2009 (GIPA Act). Also available in
community languages.
Has someone treated you unfairly or discriminated against you?
Anti-Discrimination Board (NSW)
Also available in
Arabic,
Chinese,
Croatian,
Farsi,
Filipino,
Greek,
Indonesian,
Italian,
Khmer,
Korean,
Lao,
Macedonian,
Malay,
Polish,
Portuguese,
Russian,
Samoan,
Serbian,
Spanish,
Swahili,
Thai,
Tongan,
Turkish,
Vietnamese
Making a complaint to the Commonwealth Ombudsman
Commonwealth Ombudsman
Available in
Arabic,
Bosnian,
Chinese,
Croatian,
Khmer,
Filipino,
Greek,
Hindi,
Indonesian,
Italian,
Lao,
Korean,
Macedonian,
Persian,
Polish,
Russian,
Serbian,
Sinhalese,
Somali,
Spanish,
Turkish,
Vietnamese
Telecommunications Industry Ombudsman
Telecommunications Industry Ombudsman (Commonwealth)
Available in
community languages - Amharic, Arabic, Bosnian, Burmese, Chinese, Croatian, Dari, Dinka, Filipino, Greek, Hindi, Indonesian, Italian, Japanese, Karen, Korean, Macedonian, Maltese, Nepalese, Persian, Polish, Romanian, Russian, Serbian, Somali, Spanish, Sudanese Arabic, Thai, Tigrinya, Turkish, Vietnamese.
Best for kids: family law information for children and parents
Legal Aid New South Wales
Family law information for children whose parents are separating - videos - independent children's lawyer - your feelings - your rights - mediation - information about the Family Court.
Best for kids video has captions in English, Arabic, Chinese and Vietnamese.
Car insurance matters
Insurance Law Service
What is an insurance policy - how to make a claim - delayed claims - what if you only have third party property insurance - what to do if your claim is refused - what to do if you are uninsured - case studies.
Also available in
Arabic,
Chinese,
Vietnamese.
Child Support Service
Legal Aid New South Wales
Legal Aid service provides advice and assistance - proof of parentage - working out or changing child support assessments and agreements - CSA decisions - court proceedings concerning child support legal issues.
Brochures about this service available in
Arabic,
Chinese,
Korean,
Farsi,
Spanish,
Turkish,
Vietnamese.
Fair Work Commission
Fair Work Commission
National workplace relations tribunal - minimum wages and employment conditions - national awards and agreements - dispute resolution - industrial action and termination of employment.
Some information is available in
Arabic,
Chinese
Croatian,
Dari,
Greek,
Filipino,
Hindi,
Indonesian,
Italian,
Korean,
Japanese,
Russian,
Serbian,
Sinhalese,
Somali,
Spanish,
Thai,
Tamil,
Turkish,
Urdu,
Vietnamese
Advice about your visa if you've been hurt or harmed by your partner
Legal Aid New South Wales
Your partner cannot cancel your visa - contact information for legal advice and assistance.
Also available in
Arabic,
Assyrian,
Darsi/Farsi,
Bengali,
Hindi,
Spanish,
Chinese,
Indonesian,
Khmer,
Korean,
Tagalog,
Thai,
Vietnamese.
Energy and Water Ombudsman NSW factsheets
Energy and Water Ombudsman NSW
Information on EWON's service, opening/closing accounts, payment assistance, information for tenants and energy contracts. Available in
Arabic, Chinese,
Greek,
Indonesian,
Italian,
Korean,
Macedonian,
Polish,
Russian,
Spanish,
Turkish,
Vietnamese. Other languages also available.
What is a migration agent?
Office of the Migration Agents Registration Authority
Information about using the service of a migration agent - what a migration agent does, how to choose one, and what you should do if you have concerns about one.
Available in other languages- Arabic, Chinese, Filipino, French, Indonesian, Japanese, Karen, Korean, Malay, Nepali, Persian, Portuguese, Russian, Sinhalese, Tamil, Thai, Vietnamese.
Disability support pension
Legal Aid New South Wales
Information on how to claim a disability support pension and what to do if your claim is refused. Also available in
Arabic.
Changes to tenancy laws - audio
NSW Fair Trading
Explains the new Residential Tenancies Act 2010 that commenced 31 January 2011.
Listen in community languages: Arabic, Burmese, Dari, Dinka, Kirundi, Korean, Mandarin, Somali, Swahili, Tetum.
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