Disputes and how to resolve them

If you have a problem with your neighbour, or your neighbour has a problem with you, it is important to try to resolve it as early as possible. Once a problem escalates, it can result in entrenched conflict that becomes disabling for all concerned and very difficult to resolve.

The best first step is always communication. If you can, talk to your neighbour. Discuss the practical aspects of the problem, how it is affecting you both and what needs to be done to solve it. Be sure to treat your neighbour with courtesy and respect and listen to what they have to say. Keep a record of all contact you have regarding the problem.

Work out, concretely, what you need for the problem to go away. The solution may be smaller or simpler than you think and sometimes, minor adjustments can have a major impact on improving the situation.

Where you come to some agreement with your neighbour, it may be appropriate to make an action checklist together or put the agreement in writing so that each of you understands what is expected of the other and by what date it is expected. Make sure each of you has a copy and if you run into difficulties with what you have committed to, let your neighbour know. Always keep the communication channels open.

Know your legal position. Whether you intend to take legal action or not, knowing what the law is can better equip you to realistically assess your options, negotiate more effectively for a good outcome and make sound decisions about the next steps to take. As well, some problems are soon solved once the parties know where they stand and what the law expects of them.

Investigate your options for what best suits your particular situation. There may be a range of remedies available, both legal and non-legal and it is always a good idea to have a ‘Plan B’.

Be prepared to compromise. Whether a problem is solved through talking or through legal action, the end result often involves compromise. So it can be to your advantage if you consider the issues carefully at the outset and work out which bits you can live with ... and which bits you can’t.

If contact with your neighbour becomes violent or threatening, call the police.

Mediation

Mediation is an excellent alternative to legal action for many types of dispute and is well-suited to neighbour disputes. It is especially useful where you are finding it difficult to talk directly to your neighbour or have been slow to make progress, where conflict has become entrenched or the problem is escalating.

Mediation gives you the opportunity to meet with your neighbour on neutral ground and discuss the matter in the presence of a trained mediator to work out a solution together that suits both your needs. An agreement reached through mediation is not a court order, although in some instances it can be made into one if the parties wish.

Mediation is available across NSW through Community Justice Centres (CJCs). It is a free and confidential service that can save you expense and delay, not to mention the stress, that’s involved in taking the matter to court.

When you contact a Community Justice Centre for mediation, they will contact the other party and offer mediation. If the other party agrees, a suitable time and place is arranged. Two trained mediators generally attend the session, which can last for a couple of hours. Further sessions can be scheduled where necessary. There are no waiting lists so the mediation process can start as quickly as is convenient for the parties.

Established under the Community Justice Centres Act 1983, CJCs are administered by the NSW Department of Attorney General and Justice. They mediate approximately two thousand disputes a year and have an 80 per cent success rate.

Mediation is recognised by our legal system as a valid and effective means of resolving a dispute and is now often used by the courts during all stages of the litigation process.

legal action

Using the legal system offers certain advantages but also involves significant risks. It is often preferable to try to resolve your dispute by other means.

The advantages of taking legal action are:

The disadvantages are:

If your matter gets to court, the court will want to know what attempts have been made to resolve the dispute and may order or refer you to mediation before agreeing to a hearing.

Before taking any legal action, wherever possible get good legal advice. There are excellent free services that offer legal assistance in the form of legal information and/or advice:

Neighbours and the law by Nadine Behan. Published by the Legal Information Access Centre (LIAC), State Library of New South Wales.

© Library Council of New South Wales, 2012. Material contained herein may be copied for the non-commercial purpose of study or research subject to the provisions of the Copyright Act 1969 (Cth).

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